The Fancy Aesthetic

Website: https://thefancyaesthetic.com
Contact Number: 84691 82800

1. Introduction

At The Fancy Aesthetic, we aim to provide a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions and process for requesting returns, exchanges, refunds, and order cancellations for purchases made through our website.

Please read this policy carefully before placing an order.

2. Return Eligibility

Customers may request a return or replacement if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product received does not match the order description in a material way.
• Another return reason is covered by our policy or applicable consumer protection law.

Please contact us as soon as possible after receiving your order and explain the issue. We may request the order number, photographs, or other reasonable information to assess the request.

Nothing in this policy limits any rights you may have under applicable law.

3. Non-Returnable Products

For hygiene, safety, or product-protection reasons, certain items may not be eligible for return once opened or used, where permitted by applicable law.

These may include opened cosmetics, skincare products, haircare products, and personal-care items.

However, these restrictions do not remove any rights you may have regarding damaged, defective, incorrect, misrepresented, or otherwise legally eligible products.

4. Return Request Process

To request a return or replacement:

1. Contact us at 84691 82800 or email us at our published customer support email address.
2. Provide your order number, product details, and reason for the request.
3. Include photographs or other supporting information if the product is damaged or incorrect.
4. Wait for our instructions before sending any product back.

We will review your request and inform you of the next steps within a reasonable period.

5. Refund Policy

If a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the amount to appear in your account may depend on your bank, card issuer, or payment provider.

If the original payment method cannot be used, we will discuss an appropriate alternative, subject to applicable law.

Any refund amount, including eligible delivery charges, will be determined according to the circumstances of the order and applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at 84691 82800.

An order may be difficult to cancel once it has been dispatched. If cancellation is not possible, you may contact us to discuss any available return options.

Where a cancellation or refund is required by applicable law, we will follow the relevant legal requirements.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order details and supporting photographs, if available.

We will review the issue and arrange an appropriate resolution, such as a replacement, repair, or refund, depending on the circumstances and applicable law.

8. Exchanges

Exchanges may be available for eligible products, subject to stock availability and applicable law.

Please contact our customer support team before returning an item. We will explain the available options and any applicable procedure.

9. Shipping Costs for Returns

Responsibility for return shipping costs will depend on the reason for the return, the applicable policy, and relevant legal requirements.

Where a return is necessary because we supplied an incorrect, damaged, or defective product, we will handle eligible return costs in accordance with applicable law.

10. Refund Processing Time

We aim to review return and refund requests promptly. Once a refund is approved, processing and payment timelines may vary depending on the payment provider and financial institution.

We will communicate any relevant updates to the customer.

11. Customer Support and Grievances

If you have questions about a return, refund, exchange, or cancellation, please contact us:

Business Name: The Fancy Aesthetic
Website: https://thefancyaesthetic.com
Phone: 84691 82800
Email: [Add your business email address here]

Please include your order number and a clear description of your concern so we can assist you efficiently.

12. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be published on this page.

Updates will not override consumer rights or obligations that apply under relevant law.

Thank you for shopping with The Fancy Aesthetic.

The Fancy Aesthetic – Your Beauty, Your Confidence.